Customer Service
Our experience at your disposal.
The moment a new coffee machine rolls off the production line is not the end of our commitment to quality. We design and build each machine to be a success from day one. And our extensive, personalized service ensures each one provides a long life of reliable performance.
WMF builds cutting-edge professional coffee machines, and our service guarantee ensures they receive technologically state-of-the-art treatment throughout their working lives. We have the largest company-owned service organization for professional coffee machines in Europe. Regular training at WMF training centres ensures this
know-how is continuously passed on to our entire global service network. So you can be sure your machine will operate perfectly for many years, delivering outstanding coffee quality and excellent returns on your investment.
Installation
Each WMF professional coffee machine is installed by a highly qualified and experienced technician, who knows how to fine-tune it to your specific environment and taste, taking into account the type of water and inlet, your preferred beans, the operating staff, and more. The result is the best cup of coffee for your customers, now and over the long term.
Maintenance
Only a well-maintained machine can guarantee consistently superb coffee quality. That’s why your service technician will check your machine regularly and systematically, cleaning and descaling it when required. The innovative WMF CoffeeConnect digital platform now also offers an option for the efficient central management of WMF professional coffee machines as a service provider, allowing you to view service and maintenance information anytime, anywhere – paving the way to predictive maintenance.
Break & Fix
In the rare event of a repair becoming necessary, you can rest assured that WMF is your ideal partner. We use exclusively original parts, combining rapid availability with the highest quality. What’s more, a technician with the right know-how will quickly be on hand to get your machine operational again, so it can keep contributing to the success of your business.