WMF Remote Service Desktop

EFFICIENT SUPPORT – REMOTE, FAST, SECURE

WMF remote service technician

WMF Remote Service Desktop is a remote maintenance tool for service organisations worldwide. It allows full, secure, digital access to WMF coffee machines around the globe. Depending on your specific case and diagnosis, the WMF service expert can offer you quick and above all effective assistance, reducing downtimes of your WMF coffee machine and allowing optimum planning of the subsequent deployment of technicians and the necessary spare parts.

How the WMF Remote Service Desktop works

Whether you have a technical problem or a fundamental question about the operation of your coffee machine, through a secure connection via the telemetry platform WMF CoffeeConnect the technician can access the machine remotely and offer quick assistance. Additionally, the WMF Remote Service Desktop provides the technician with all relevant information on the malfunction and the components which are affected or required. Armed with this information, the technician is ideally prepared and can repair the machine even faster than before.

Your benefits of WMF Remote Service Desktop

•	Secure remote access for both operational and technical service requests: A secure connection is established via the telemetry platform WMF CoffeeConnect: based on the information provided and with confirmation from you as a customer, the technician can access the machine remotely.
•	Fast and efficient service support for your coffee machine: WMF support can already assist you by phone call with the new tool “Remote Service Desktop” as effectively as if they were there on-site.
•	Minimized downtime of your coffee machine: The WMF service expert can reduce downtimes by providing fast and effective assistance and optimally plan the subsequent deployment of technicians and required spare parts.